Ticketmaster is the owner of the website www.ticketmaster.es by which Ticketmaster sells tickets on behalf of third parties. Therefore, Ticketmaster is responsible for the processing of your personal information in respect of all of the information which Ticketmaster collects and receives about you when you use our website or our services. This Policy explains what personal information Ticketmaster and its group (known in this Policy as "we" or "Ticketmaster") collect both online and offline and how we use it as well as your privacy rigths. Please read it carefully.
Ticketmaster is bound by, and uses your information in accordance with, Organic Law 15/1999, of 13 December, on Protection of Personal Data (Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal) (the "Law") and other applicable regulation in force.
Generally, we collect information about you if you create an account, from your purchase of tickets, when you email or call us, or from box office purchases operated or administered by us, and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers (including by analysing your information to provide you with a personalised experience).
When you, for example, create an account, purchase tickets, download one of our apps or contact us on the phone, we may ask your consent to use your information for certain purposes. Your choices about how we use information are described here.
Directly from you. For example, if you register for a promotion, create an account, enter a competition or free prize draw, download an app or buy tickets, post a comment on our websites, ask us a question, email us or interact with Ticketmaster’s call centre.
Through your use of our websites and apps. You may view and use our websites and apps via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.
From third parties. For example, if you choose to use an integrated social media feature on our websites or apps, the third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms. Further information about the third parties from whom we obtain information is available here.
We use the following information for the purposes described in this Policy:
Your contact and account information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you create a Ticketmaster account, buy a ticket and/or participate in our competitions or promotions.
Your payment and billing information. We will hold payment and billing information you provide to us, e.g. credit card number and post code when you buy a ticket, in connection with the handling of your ticket orders. If you’ve asked us to, we may also store payment and billing information to make it easier for you to buy tickets in future.
Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others (including our event affiliate companies) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.
Information on your preferences. We may collect information about events you like or products you buy or enquire about (e.g. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.
Information from other companies. We will hold information (e.g. your interests, purchases and household type) provided to us by other companies. We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.
Website usage information. If you use our website, we may collect information about the browser you're using and your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites). We might look at what site you came from, what you did and didn’t use our site for, or what site you visit when you leave us.
App[s] usage information. If you use our app(s), we may collect your GPS location or your device's unique identifier. We might also collect the type of device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it. Your choices about how we use mobile information are described here.
Other information about your interactions with us. For example, if you interact with us via a box office, email, telephone or social media (e.g. Facebook).
To provide you with products, services, account information and process any request from you or provide you with support. For example, we might use your information to confirm your registration for an event. If you give us your friend's information, we will only use it to provide services you request from us. Before you give us a friend’s information, please do make sure that you have your friend’s permission to share that information with us.
To send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this Policy or our website terms.
To identify trends and interests. We use your information to get to know what your preferences are so we can improve our offering to you and so that your experience with us is more personal. We may combine information we get from you with information about you we get from third parties, including to analyse customer behaviour.
To monitor and improve our products, services, and websites. We analyse your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
To prevent or detect unlawful behaviour or to protect or enforce legal rights. For example, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), or fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) or other crimes.
For security purposes. We may use your information to protect the security of our company, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.
For market research purposes. We may contact you as part of market research we are carrying out. You may choose not to participate.
To provide you with tailored advertising and online behavioural advertising. We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies’ sites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. The second type of advertising is called ‘online behavioural advertising’. Please see our Cookies Policy for more information and the choices you have.
For marketing purposes. Where you’ve agreed, you may be contacted by email, text message or other means with information or offers regarding upcoming events, products or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address.
As otherwise permitted by law. In limited circumstances, we may also use your information for other purposes where permitted by law.
When you create an account, purchase tickets or download our apps, we may ask for your consent in order to collect, process or use your personal information for specified purposes.
If you wish to withdraw any consent you have provided for such use of your personal information, please write to us or tell us about your preferences using the methods described in this section.
You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.
In addition to writing to us, you can opt out in the following ways:
You can opt out of receiving our marketing communications. To stop receiving our promotional emails or text messages, please log into your Ticketmaster Account online or follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take a few days for your request to filter through our systems. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can control and opt out of us using tools on your devices. For example, you can turn off the GPS locator or push notifications by using the settings on your phone. Each push notification has an "unsubscribe" link.
Third parties who provide goods and services purchased by you. In case you purchase goods and services through our website offered by third parties (e.g. tickets to an event, ticket insurance or merchandise) we will need to share your information to such third parties (e.g. promoters) so that they can duly process and fulfil your orders (e.g. run the event for which tickets have been purchased including contacting you). In this case, according to the Law we will only share the strictly necessary information and such third parties shall use your information only to process and fulfil your orders.
Within the Ticketmaster and Live Nation Entertainment family of companies. We may share any of your information with our group companies for the purposes referred to below:
• Ticketmaster LLC, in California, USA: for back-up, disaster recovery technical support, maintenance, software engineering and reporting purposes.
• Live Nation Entertainment Inc. In California, USA, for security, fraud prevention and detection and reporting purposes.
• Ticketmaster UK Limited in London, UK, for profiling and customer analysis so that Ticketmaster can improve its services for you as further explained in this policy.
Our third party service providers. We may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, or a market research company), but where we do we will put in place a written agreement protecting your information according to Law. If we think we have to in order to comply with legal or regulatory requirements or to protect ourselves, event affiliate companies or other third parties. Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.
Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy - and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.
We will ask your consent to share any of your information with our event affiliate companies so that they can analyse customer behaviour, provide a better service and support to customers, and for marketing or advertising of their events, products or services. You will be told about such companies at ticket purchase and you should read their privacy policies to learn how they treat your information. Event affiliate companies are those associated with the event you purchase tickets for and can be the following: The artist, the promoter, the venue, the sponsor or the website/app of sale through which you have agreed to purchase your tickets.
When you create an account, purchase tickets or download our apps, we may ask for your consent in order to share your information with our event affiliate companies as described above and you will be able to decide wether to consent or not such information transfer.
If you wish to withdraw any consent you have provided for such use of your personal information, please contact these Event Partners affiliate companies directly.
You have the right to unsubscribe and cancel your data, object to continue to receive commercial communications and access to information that you may have any of these event affiliate companies associated with the event. You will be able to unsubscribe following the instructions listed at the bottom of the body of each of the commercial communications to arrive you (for example, to unsubscribe please "click" here or by sending an e-mail to the address indicated low in the same mail electronic), always going to the company associated with the event which does not want to receive communications electronically.
In any case, you can exercise your rights of access, rectification, cancellation and opposition notifying by any valid means to the associated company the event in question.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child has given us information, please contact us.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
The transfer of your information for use in line with this Policy may involve the transfer of your information to other countries outside Europe (including, among others, USA). The laws of other countries to which your information is transferred may not provide the same level of protection for your personal information as the law of your home country. In such cases, as stated by Law, we put in place appropriate technical and contractual protections in order to guarantee that your personal information is processed within the accurate legal standard.
When creating a Ticketmaster account we ask you to provide your name, an email addresses and a password. To create a Ticketmaster account you do not have to provide us with your real name or an email address that identifies you. However, if you want to buy tickets we will need to know your real name and contact details. If you contact us with a general query you can also do so anonymously but if you wish to discuss your Ticketmaster account you will need to provide us with your personal information so that we can locate the account and verify that we are talking to the account holder.
If you have any questions about this Policy or any privacy concerns, please contact us via our customer service, available in.
If you want to request copies of the information we hold about you, or correct, amend or update information you have given us, or withdraw a consent you have given us (this is, if you want to exercise any of your rights (access, rectification, cancellation and opposition) please contact us by mail addressed to Ticketmaster Spain, S.A.U. Calle Pallars, 193, Edifici Mar, Planta 10, 08005 Barcelona or by email sent to email@example.com (subject: data protection) enclosing to your request a copy of your Identity Card. Do not include your credit card number or other financial or sensitive information in your email.
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.
We are Ticketmaster S.A.U. and its group companies. You can find out more about us here.
Last Update: June 28th 2016