Fan to Fan Tickets

FAQs

How do I list and sell my tickets?

There are two options:

1) List your tickets to sell them in Ticketmaster’s fan to fan marketplace:

1. Sign in to My Account, click My Tickets then select See Details next to your event.
2. Click the Sell button*.
3. Select and price the ticket(s) you'd like to sell.
4. Tell us how you'd like to get paid.
5. Review your listing and you're all set.

*Some events may not allow their tickets to be resold — this decision is made by the Event Organizer. In any case, you can continue selling tickets directly to your contacts or sharing on social media through a secure link (see next point).

2) Find your tickets in My Account and select the "Share Listing" option. You can share directly on Twitter, Facebook, WhatsApp or email. You can also copy the link and paste it wherever you want.

Why can’t my ticket be sold/Why is resale unavailable?

Not all events or ticket types are approved for resale by the Event Organizer — they have the discretion to change resale options at any time. If resale is not available, you’ll see a message detailing that the Event Organizer has not enabled resale for your event and you cannot sell your tickets on Ticketmaster's fan-to-fan marketplace. In any case, you can continue selling tickets directly to your contacts or sharing on social networks through a secure link.

How do I remove a listing?

If you’re removing a listing using the Ticketmaster app, follow these steps:

1. Sign in to My Account
2. Tap My Events
3. Tap your event to view your tickets
4. Tap Cancel Listing
5. Confirm and complete

If you’re removing a listing on Ticketmaster.es, follow these steps:

1. Sign in to My Account
2. Select your ticket
3. Click Cancel Listing
4. Confirm and complete

How do I edit a listing?

To edit a listing you must cancel and re-list via the steps above.

How and when do I get paid after selling my tickets?

Payment will not be made until after the event. We try to make the payment 10 business days after the event has taken place via our payment service provider Adyen. We will make the payment to the bank account you specified when listing tickets. Please note that your bank statement will show our payment provider Adyen as the source of the payment, not Ticketmaster.
To check or update your payment information, simply go to "Upcoming Events", then click on "My Profile" and "Seller Details" and enter the new bank account information there.

Do I have to pay a set-up fee to list my tickets?

Creating a listing to sell your tickets is always free. When your tickets are sold, a service fee is collected from the total selling price of your tickets. During the listing process you’ll be able to preview all listing details including the service fee.

My ticket cannot be listed for resale at the price I want. Why?

For some events, the Event Organizer has placed price restrictions on the resale of tickets. When the Event Organizer places price restrictions on resale tickets, your resale price per ticket cannot fall outside of the minimum or maximum set. If it does, you’ll see an alert notifying you to change your price.