Mobile Tickets
Mobile tickets are downloaded directly to your phone. Do not print them or send screenshots or look for them in your emails because it will only be valid if you show them from your mobile.
How Do I Use Them?
1. Download the APP or go to ticketmaster.es
Some events are only available with the app*
2. Your tickets will be in your 'My Account' section
3. If you have bought more than one ticket, transfer it to your friends or family**
4. Your friends or family will receive an email to accept their ticket and save it to their account
5. Show your mobile ticket when you arrive at the venue***
6. Enjoy the show!
*Please note that some events may only be available by downloading tickets via the app. Please check your event for more information.
**Please note that this option may not be active for all events.
***If the Ticket Transfer option is not active for this event, the companions will have to access the venue together with the person who made the purchase.
What’s So Good About Mobile Tickets?
Less Waiting
You no longer need to wait for your tickets in the post. They’re saved on your phone as soon as you buy them. For some events, your QR codes may not be available instantly. Don't worry, you'll have your ticket on your phone by the event day.
Easy To Sell
Did your plans change and you can't go? Mobile tickets are easy to sell to another fan. Do it directly from your Ticketmaster account.
(May not be available at all events)
Offline Tickets
Enter the Ticketmaster App and view the QR code of your tickets. This is all you need to download your tickets in your App and have access to them with or without signal. And remember: Bring your mobile with enough battery!
Ticket Transfers
Are you the organised one who buys tickets for everyone else? Mobile tickets let you transfer directly to your group, so you can relax and head in to the venue completely stress-free.
*Please note that this option may not be active for all events. If the Ticket Transfer option is not active for this event, the companions will have to access the venue together with the person who made the purchase.
The Trees Will Thank You
Paperless tickets are an easy way to go green.
Transfer Tickets in Three Easy Steps
- 1. In your Ticketmaster account, find the event you'd like to transfer tickets for.
- 2. Go to your ticket and click on the ‘+’ button to see the option ‘Transfer Tickets’.
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3.
We’ll send an email to your recipient to accept their tickets in their account.
Keep in mind that the transfer is not finished until the recipient accepts.
Need to cancel a transfer? If the ticket hasn't been accepted, there's still time! Simply select the ticket and ‘Cancel Transfer’
*Please note that this option may not be active for all events. If the Ticket Transfer option is not active for this event, the companions will have to access the venue together with the person who made the purchase.
How to transfer tickets
How to accept a ticket transfer
How to cancel a ticket transfer
FAQs
Mobile tickets are easier, safer and better than print-outs or paper tickets. Here are some answers to questions that are often asked.
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No. A mobile ticket must be provided either within the app, the mobile website or your phone's wallet to gain entry. Additionally, you can't forward tickets using a screenshot.
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When viewing the ticket in the Ticketmaster App, for example on the way to the event, it is automatically saved so that it is always ready to be scanned, even in offline mode.
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Please, contact with our Customer Service as soon as possible for assistance.
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It’s easy, you just follow these steps:
• When using the Ticketmaster app, sign in to your account
• Go to 'My tickets', then to the ticket you want to transfer and click on the '+' button to see the option 'Transfer Tickets'
• Add recipient information
• We’ll send an email to your recipient to accept their tickets in their account
• Sending multiple tickets? Simply enter the recipient’s info, tap 'Confirm' and then 'Forward More'
• Remember that the transfer is not finished until the recipient accepts
Get Our App and Get Going
Discover more of the events you love with the Ticketmaster App. No PDFs. No paper. Browse, buy and store your tickets all in the app - just turn up, scan your phone and have a great time.
Download the Ticketmaster App
